To view our current fee schedule click here

How do I request a loan payoff/estoppel? click here

I forgot my user ID and password, what do I do?
Go to the Loan Information Sign on screen and click next to the phrase "Forgot your password". An email will be sent to you providing the necessary information.

How do I change the mailing address or phone numbers on my account?
Either send a written request to our PO Box address or use our online Customer Service Contact Form.

Where do we mail payments?
PO Box 013511
Miami, FL 33101-3511
(Make sure your account number is on your check.)

How do I order a Payoff Statement?
Ordering a payoff statement is easy, call our Customer Service Center at 1-800-227- 0157, fax a request to (305) 536-6166 or use our online Customer Service Contact Form to request the statement. Our turnaround time for Payoff Statements are approximately 24-48 hours.

Where should I send a copy of my insurance policy?
PO Box 013511
Miami, FL 33101-3511
Attn: Insurance Department
(Be sure to reference your account number on the policy.)

I lost my coupon book, how do I get a replacement?
Either call Customer Service Center at 1-800-227-0157, fax a request to (305) 536-6166 or use our online Customer Service Contact Form to request a replacement book. There is a $5.00 charge that will be added to your account for each replacement of a lost coupon book.